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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use a desa11 account — including how deposits via DANA, OVO, and GoPay are handled, what your account access rights are, and which activities are permitted where local law allows.

Account eligibility requiredDANA, OVO, GoPay deposits coveredJurisdiction-dependent accessAccount holder responsibilitiesChanges notified via account

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What These Terms Actually Cover

desa11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on desa11, you confirm that you have read and accepted these terms in full. Your continued use of the account — including funding it via DANA, OVO, or GoPay — counts as ongoing acceptance. These terms govern account registration, deposit and withdrawal

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processing, wallet verification steps, the use of any promotional credit that may appear in your account, and how disputes are handled. Access to certain features depends on your location and whether local law in your eligible region permits it. Players in Depok and elsewhere in Indonesia
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should check local regulations before using the platform. We reserve the right to update these terms at any time; when we do, we will notify you through your registered account. The updated version takes effect from the date it is published. If you disagree with a
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change, you should close your account before the effective date. Continued use after that date means you accept the revised terms. Wallet methods including DANA, OVO, and GoPay are subject to their own service terms in addition to ours — confirm those directly with your wallet
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provider.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Handling

We take the integrity of your account and the fairness of these terms seriously. Here is how we manage the key areas that matter most to you as an account holder on desa11.

Data Handling

Account data you submit — including wallet details for DANA, OVO, or GoPay — is stored with encryption and used only for the purposes stated in these terms.

Account Security

Each login requires OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately through live chat.

Retention and Deletion

We retain account records for the period required under applicable law. You may request account closure and data removal by contacting support with your account ID.

Terms Change Requests

You cannot modify these terms individually, but you can raise a formal dispute or close your account if you disagree with any clause before the effective change date.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about a specific clause, need clarification on how a rule applies to your account, or want to raise a dispute about a transaction processed through DANA, OVO, or GoPay, our support team handles those requests directly. Reach out through the channel that works best for you.

Team online

Live Chat

Open the chat window from your account dashboard. A support agent will review your query and walk you through the relevant clause or account step.

Email Support

Send a detailed message to our support address. Include your account ID and the specific term or transaction you are asking about so we can respond precisely.

Account Help Centre

Log into your account and visit the Help section. Wallet-specific queries covering DANA, OVO, and GoPay are addressed there alongside account rule summaries.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to your account. If your question is not here, reach out through live chat or the Help Centre.

Yes. All deposits processed through DANA, OVO, or GoPay fall under these terms. Your wallet provider's own service conditions also apply alongside ours.

We may suspend or close your account depending on the nature of the breach. You will be notified through your registered account with a reason and any applicable next steps.

Access depends on local law and is available only where your eligible region permits it. Check your local regulations before creating or continuing to use an account.

We publish a notice in your account dashboard and send a message to your registered contact. The updated terms take effect on the date shown in that notification.

Contact support via live chat or email with your account ID. We will process the closure request and confirm data retention steps as required under applicable law.

Raise it through live chat first. For wallet-related disputes involving DANA, OVO, or GoPay, include the transaction reference so our team can investigate the specific case.

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